Privacy Policy
How we handle your data
Last updated: May 2025. This policy describes how Soliva collects, uses, and protects personal information. We aim to be straightforward about all of it.
Our commitment
Soliva is a small, focused practice. We handle data from our clients and website visitors with the same care we bring to their finances — carefully, honestly, and without unnecessary complexity. We don't sell data. We don't collect more than we need. We aim to be transparent about everything we do with the information you share.
This policy applies to information collected through this website. If you are an active Soliva client, your client data is handled under the terms of our service agreement, which governs how your financial records and related information are managed.
What data we collect
Information you provide directly
- Name and email address submitted via the contact form
- Any message content you choose to include
- Subject line, if provided
Information collected automatically
- Browser type, device type, and approximate location (country/region)
- Pages visited and time spent on the site
- Referral source (how you arrived at the site)
- This information is collected through analytics cookies, only with your consent
Legal basis for processing
- Contact form submissions: your explicit action constitutes consent to respond
- Analytics data: processed only with your consent via cookie preferences
- Advertising data: processed only with your consent
- We retain contact form data for up to 12 months, unless you ask us to delete it sooner
How we use your data
Responding to enquiries — When you submit the contact form, we use your name and email to reply to your message. We won't add you to a mailing list or follow up beyond the conversation you started.
Improving the website — If you consent to analytics cookies, we use aggregated usage data to understand which parts of the site are most helpful and where we can improve. This data is not linked to you personally.
Advertising — If you consent, data may be used to show relevant advertising through third-party platforms. You can withdraw consent at any time on our cookie settings page.
No marketing communications — We do not send newsletters, promotional emails, or any unsolicited marketing. If you contact us, you'll only hear back in response to what you sent.
Data sharing
We don't sell personal data. We may share limited information with the following types of third parties, only to the extent needed to operate the site:
- Analytics providers — aggregated, anonymised usage data (e.g. Google Analytics), only with your consent
- Advertising platforms — where you have consented to advertising cookies
- Hosting and infrastructure — our web hosting provider may process server-level data as part of normal operations
We do not knowingly share personal data with any other parties.
How we protect your data
Our website uses HTTPS encryption. Contact form submissions are transmitted securely. Access to any stored personal data is restricted to the small number of people within Soliva who need it to respond to your enquiry.
We keep contact form submissions for up to 12 months in line with standard business correspondence practice. You can ask us to delete yours at any time.
In the unlikely event of a data breach that affects your rights, we will notify you and any relevant authorities as required by applicable law.
Your rights
Access — You can ask us what personal data we hold about you and receive a copy.
Rectification — If any information we hold is inaccurate, you can ask us to correct it.
Erasure — You can ask us to delete your personal data. We will do so promptly, unless we have an overriding legal obligation to retain it.
Data portability — Where applicable, you can request a copy of your data in a structured, machine-readable format.
Objection — You can object to how we process your data and we will consider your objection and respond accordingly.
Withdraw consent — For data processed on the basis of consent (such as analytics cookies), you can withdraw that consent at any time. This won't affect the lawfulness of prior processing.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Contact and complaints
For any questions about this policy, or to exercise any of your rights, please use our contact form. We'll respond within one business day.
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.